Resorts World Las Vegas (RWLV) has deployed Milestone Systems' XProtect video management software as the connective backbone for roughly 5,800 cameras and a suite of specialized analytics tools across its 88-acre, $4.3 billion Las Vegas Strip property — turning a sprawling multi-brand resort into a single, intelligence-driven operation.
The open-platform architecture lets RWLV pull camera feeds from Axis Communications, Bosch, and Hanwha Vision into one interface, while layering in BriefCam for forensic video review, heat mapping, and people counting; Oosto for facial recognition; Aeyesky for card-counting and cheating detection; and AXIS Case Insight for foot-traffic and guest-behavior analysis. The result is a unified ecosystem that serves security, fraud investigation, gaming compliance, and hospitality operations from a single operator console.
Fraud Detection in Practice
"We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss," said Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance at Resorts World Las Vegas. "It gives us the visibility we need to quickly understand what happened and take action." For a property with a 117,000-square-foot casino floor, more than 50 food and beverage outlets, a 4,850-seat theatre, and thousands of daily guests, the ability to move from incident to resolved investigation in compressed timeframes is a direct operational and financial benefit.
The implications for large-scale hospitality operators extend beyond pure security. Heat mapping and people-counting data feed into decisions about staffing placement, queue management, and venue flow — the kind of operational intelligence that tightens labor efficiency and lifts the guest experience simultaneously. For hospitality operators exploring technology integration, this case illustrates how a video management platform can graduate from a compliance tool to a revenue-protection and service-optimization asset.
What Comes Next
RWLV plans to expand into AI-driven behavioral analytics, enhanced people-counting precision, and tools that can track guest movement across the entire property. Future development will also focus on streamlining operator workflows and shifting teams from reactive to proactive investigation postures. "An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security," said Tim Palmquist, VP Americas, Milestone Systems.
The deployment is a notable benchmark for integrated resort operators and large foodservice-driven hospitality venues weighing similar investments. As restaurant and hospitality technology coverage continues to track, AI-enabled video analytics are increasingly being positioned not just as security infrastructure but as data sources for operational decision-making — a shift RWLV's build-out puts into concrete terms at meaningful scale.
Written by Michael Politz, Author of Guide to Restaurant Success: The Proven Process for Starting Any Restaurant Business From Scratch to Success (ISBN: 978-1-119-66896-1), Founder of Food & Beverage Magazine, the leading online magazine and resource in the industry. Designer of the Bluetooth logo and recognized in Entrepreneur Magazine's "Top 40 Under 40" for founding American Wholesale Floral, Politz is also the Co-founder of the Proof Awards and the CPG Awards and a partner in numerous consumer brands across the food and beverage sector.
